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Report a problem

We regret any inconvenience you may have experienced. Please report your issue & start by selecting the relevant category below.

Exceptional Track Record

We have successfully resolved 98% of customer issues

Supplier-Handled Billing

For car rentals, all payments are directly handled by the supplier


Not a Direct Provider

We are a car rental marketplace, not a car rental company

Customer support

Customer Details

Frequently Asked Questions

Pre-authorization charges are temporary holds to confirm your payment method. They are usually reversed within a few days. If you have concerns, please contact your bank.
For information regarding pre-authorization blocks, it’s best to check with your bank to confirm if the money has been refunded or if the block has been lifted.
We conduct a thorough verification procedure by comparing the car’s model with the official Mulkia (vehicle registration document) delivered by the rental car agency or supplier. This guarantees that the car matches the proper paperwork.
We verify the registration documents for all car rental companies before listing them on our marketplace. However, we urge all our users to carefully review the rental agreement provided by the specific supplier.
Please be sure to sign a car rental agreement issued under the same company name as advertised on the OneClickDrive website or mobile app. Always keep a soft copy of all relevant documents such as the invoice, agreement, and any correspondence for future reference.
Always inspect the car for any dents, scratches, or damages. It’s best to shoot a video circling the car and take close-up pictures of the existing damages. Share them with the car rental service provider instantly to avoid any misunderstandings that may arise later. This will protect you from any liability for pre-existing damages.
You can contact official authorities such as the Department of Economic Development (DED) to register a complaint, but please also provide us with details so we can take internal action.
Please provide details of the item and your ride in the form above. We will do our best to help you retrieve your belongings.
Please provide the details of your ride and the circumstances leading to the waiting time charge for further review.
We act as an intermediary to facilitate a resolution. However, for issues beyond our control, we suggest making a formal complaint to official authorities like the Department of Economic Development (DED).
Please submit a detailed account of the incident through the Report a Problem form above, including the chauffeur’s name and your booking ID for immediate investigation.
Please describe the technical issue you encountered, including any error messages, through the ’Report a Problem’ form for troubleshooting.
Please submit the details of the billing discrepancy, including your invoice number, through the Report a Problem form above for investigation.
We apologize for the inconvenience. Please report the issue here, including your booking ID, for immediate resolution and possible compensation.
Please submit a detailed account of the deviations from the agreed-upon itinerary through our Report a Problem form above for investigation.
Report the technical issue, including any error messages you received, for immediate resolution.
We apologize for the delay. Please detail your issue on our form above for expedited follow-up.
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