Report an Issue

You can report problems such as misleading car details, wrong pricing, hidden charges, deposit issues, unfulfilled promises (like mileage or delivery), last-minute cancellations, poor vehicle condition, or unprofessional behavior by a rental company.

No. All bookings, payments, and deposits are handled directly by the rental company. We do not collect rental payments or manage contracts.

Yes, but only if the rental provider is listed on our marketplace. We can liaise between you and the provider to address serious issues like misrepresentation or non-delivery. We cannot assist with issues involving providers booked outside our platform.

If the car model, year, or features did not match what was shown on our platform, you can report it. We will review the case and may take action against the supplier for repeated violations.

Yes. Failure to deliver a confirmed vehicle, significant delays, or sudden cancellations can be reported for review.

Absolutely. Disrespectful communication, refusal of agreed terms, or unprofessional interaction should be reported so we can investigate and moderate the provider if necessary.

OneClickDrive is a marketplace that connects users with independent car rental suppliers. Refunds, deposit returns, traffic fines, or payment disputes must be resolved directly with the respective company. We may review and assist when applicable, but we are not responsible for third-party transactions.

We are not responsible for:

• Accidents, breakdowns, or roadside incidents
• RTA fines, insurance claims, or excess charges
• Contract disputes once the rental is signed
• Bookings with providers outside our platform

Report it immediately. If the provider is from our marketplace, we will investigate and may suspend or remove them. Serious fraud should also be reported to local authorities.

You can report listings that contain false or misleading information, outdated details, duplicate posts, or inappropriate content. Suspicious seller activity and unresponsive contacts can also be flagged. While we don’t verify listings ourselves, we take every report seriously and investigate accordingly.

To report a problem, scroll to the bottom of our website and click the 'Contact Us' link in the footer. Select 'Report a Problem.' Fill in your personal details, including your name, email, and contact number, and choose 'Listing Accuracy' from the dropdown in the support form. Then clearly describe the issue. You can also attach any relevant screenshots or documents. Once submitted, our team will promptly begin reviewing your report.

*Please keep in mind that OneClickDrive acts solely as a listing platform and is not involved in the sale of the vehicles advertised.*

Our moderation team typically reviews reports within 24 to 48 hours. Depending on the issue, we may contact the seller, flag the listing for review, or remove it entirely. You may not receive direct updates, but action is taken where necessary.

Please note: We do not intervene in disputes or misrepresentations between buyers and sellers. Always inspect the car in person and verify documents before making any purchase.

We are not responsible for issues that arise after a sale, including mechanical faults, payment disputes, or delays in car delivery or documentation. We strongly advise buyers to inspect vehicles, verify documents, and use secure payment methods before proceeding with any transaction.

Yes. While we cannot enforce seller behavior, we monitor repeated complaints and may take action against sellers who consistently receive negative feedback.

While OneClickDrive does not participate in sales, we take fraud very seriously. If you believe a seller is engaging in dishonest or criminal behavior, report it to us immediately and also contact local authorities. We will ban any user proven to misuse our platform.

You can report misleading listings, incorrect vehicle details, hidden charges, last-minute cancellations, driver no-shows, unsafe driving, or unprofessional behaviour.

No. All bookings and payments are made directly with the chauffeur provider. We do not set fares or manage transactions.

Yes. While we don’t control the service, we liaise between you and the provider to help address serious complaints, especially involving safety, misrepresentation, or non-delivery of service.

Yes. Repeated reports of no-shows or unreliable service are reviewed, and action may be taken against the provider.

If the vehicle provided was of lower quality, missing promised features, or not the model shown, you may report it for misrepresentation. We will follow up with the provider.

Absolutely. Safety-related complaints and unprofessional conduct are taken seriously and may lead to warnings or removal of the provider from the platform.

No. Refunds and fare disputes are handled directly by the provider. However, we assist by raising your complaint with them and ensuring they respond responsibly.

We are not responsible for:

• Trip delays due to traffic or weather
• Disputes over routes or trip duration
• Fare negotiation or cash handling

Report it immediately. We assist with escalation and may ban the provider, but serious cases should also be reported to local authorities.

You can report:

• Wrong or misleading yacht photos/details
• Hidden charges or post-confirmation price changes
• Last-minute cancellations
• Missing promised inclusions (food, fuel, jet ski, DJ, etc.)
• Unprofessional or unsafe crew behaviour
• Suspicious operators or duplicate listings

Go to Report a Problem, select the relevant query, and describe the issue clearly. Attach screenshots, booking proof, or payment details for faster review.

OneClickDrive processes only the advance payment to secure your booking. All remaining payments and service delivery are directly managed by the yacht provider. We do not control onboard services or operational decisions.

If the yacht model, size, interiors, or inclusions didn’t match the listing, you can report it. We will escalate the case to the operator and take moderation action if required.

Yes. If a provider cancels without notice or requests additional charges beyond the agreed booking terms, report it immediately. Repeat offenders may be removed from our platform.

If you paid an advance through OneClickDrive and did not receive the confirmed service, report the incident with proof. We will assist in raising the dispute with the provider and push for resolution based on their policy.

Note: Refund decisions rest with the yacht operator, but we intervene in cases of serious misconduct.

Absolutely. Rude crew, unsafe navigation, lack of safety equipment, or irresponsible conduct should be reported immediately. Such cases may lead to suspension of the operator.

We are not responsible for:

• Weather-related delays or cancellations
• Onboard catering or entertainment quality
• Delays in departure due to port/marina regulations
• Refund decisions controlled by the operator

Within 24–48 hours, our team reviews and escalates the issue internally. We may:

• Contact the yacht operator
• Restrict or remove the listing
• Block providers involved in repeated complaints

While direct updates may not always be provided, corrective action is taken to protect future users.

If you believe you were deceived, report it to us and to local authorities. Proven cases of fraud will result in immediate removal of the operator from the platform.