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• At the time of delivery, check for existing dents and scratches, if any - best to shoot a video circling the car and close-up pictures of the existing damages.
• Share it with the car rental company driver / manager at the start to avoid any misunderstanding at the time of returning the car.
• Always best to provide security deposit by credit card as pre-authorization block, which automatically releases after 20-30 days.
• Your bank can shield you from unlawful charges besides the refund process is easier for the car rental provider.