Question 1

Can I get this car delivered?

Accepted Answer

Hala Marhaba Car Rental offers delivery upon request to your location within Dubai. However, free pick-up from their branch in Ras Al Khor is available during office hours.

Question 2

Why book through OneClickDrive?

Accepted Answer

Book this ROX 01 directly with Hala Marhaba Car Rental via the or OneClickDrive.com. Pay zero commission and zero booking fees! Choose among thousands of cars in 35+ cities across the world.

Question 3

How much I will be charged for crossing salik gate?

Accepted Answer

You will be charged Free upon crossing every salik (toll) gate. You will be billed at the end of your rental duration. The salik amount may be deducted from your security deposit or you can pay for it separately.

Question 4

What type of vehicle insurance will I receive by default?

Accepted Answer

As per RTA, all rental cars in the UAE are provided with comprehensive insurance (a.k.a. basic insurance). This means that by default, you are covered incase of an accidental damage provided it isn’t your fault. A police report must be obtained at the time of an accident. Your rental amount includes basic coverage. Most car rental companies provide CDW (collision damage waiver) for an additional charge. This covers you for any accidental damage by your own fault as well. However, a valid police report is still required for coverage.

Question 5

When I will get my security deposit back?

Accepted Answer

The car rental security deposit between AED 1000 - AED 10,000 is taken at the start of rental. It is released max 30 days after the car is returned. It may be returned to you by bank transfer, cash deposit into your bank account or cheque. Security block by credit card pre-authorization is better as it is automatically released by the bank on the same credit card within 30 days.

Question 6

What is mileage limit? What happens if I exceed it?

Accepted Answer

All rental cars come with standard mileage limit based on your rental period. However, some companies offer unlimited mileage as well. Custom mileage limit packages for an additional charge may be available. To calculate your mileage, the car rental agreement mentions the km on the car’s odometer at the start of your rental. If you exceed the allowed kms, additional charges apply. For this car, USD 2 / km is chargeable above the included mileage limit.

Question 7

What is the minimum age limit to hire a car in the UAE?

Accepted Answer

The legal age to rent a vehicle (car, van, pick-up truck, SUV or any other) in the UAE is 21 years as per RTA regulations. However, this largely depends on the insurance policy issued to the car by the car rental company. The minimum age may be 23 years and even 25 years, in some cases.

Question 8

Can I rent this car with a new driving license in Dubai?

Accepted Answer

If you have a new driving license that's less than six months old, please check with the car rental agent as the requirement varies based on the insurance policy of the respective car. Some are available for new driving license holders at a higher security deposit amount, with limited insurance coverage and liable for higher excess fee while others are only available with older licenses. All cars can be rented with a valid driving license older than six months.

Rent ROX 01 2026

Rent ROX 01 2026

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